What is ShopKeeper by Textable?

Simply put, ShopKeeper by Textable is a text message based customer service and online ordering service that allows you to communicate with your customers via text message, utilizing the same landline phone number that they call you at. ShopKeeper also has a built-in order management solution that allows you to accept payments online, and manage the entire order process from placement, payment, reminders, pickup and even follow up communication.

Improve Customer Service, Experience & Retention

We see text messaging as a more fluid opportunity to provide a better customer service experience. You can better handle issues with products being out of stock, answer generic customer service questions, and even get more genuine feedback allowing for an overall better customer experience. Happy customers = return customers.

Save Money

Online ordering / delivery platforms have certainly opened up a new revenue stream for many businesses. However, we believe that they place the burden on the small business to find ways to stay profitable when using their systems. Many of them take a large percentage of your revenue, drastically reducing your profits. We do not take any revenue away from your business. We pass along a 2.9% and 30 cent per transaction fee that our credit card processor charges to you. That’s it. Your customers pay a $0.99 convenience fee to utilize the online payment solution.

Increase Sales

Text messaging can solve miscommunication or volume related issues. Many restaurants are only capable of handling 1-3 phone calls at a time, in the best scenarios. Text messaging does not demand as immediate of an answer as having someone on the phone does. No more putting people on hold or accidentally hanging up a call. Your employees can handle multiple order conversations at a single time, also increasing the efficiency and sales of your business.